Leading through change can be difficult. Leading a church through change can seem impossible. Churches in particular have a tendency to resist change because they get trapped by the comfort of past success, practices and traditions. It takes an incredible amount of wisdom, the art of timing, and plain old courage and grit.
Many churches I talk with want different results; they actually want to see more people meet Jesus and follow Jesus this year than last year. Unfortunately, they just aren’t willing to change, let go of old tactics and take a different approach.
I recently had a conversation with a church staff team that is courageously leading their church through change. Here are 10 things that came out of the conversation.
1. No Change is Perfectly Executed
No matter how well-planned change is, how good it looks on paper, or how much sense it makes in your head, it’s not going to go the way you think it’s going to go. There is going to be a surprise. Something is going to take more or less time, cost more or less money, or be more or less difficult than you planned. The point is: work hard, plan your work, work your plan and then be flexible.
2. Communication is Key
During change management, communicating the right message to the right audience at the right time is essential and can take a lot of time. There are multiple audiences to communicate with, including the church staff, the church board, lay leadership, volunteers and the congregation. But some churches, due to their polity and structures, have even more groups to get on board.
3. Everyone Carries 2 Buckets
Everyone carries around 2 buckets with them: a bucket of water and a bucket of gasoline. One fuels change, and the other puts it out. Water fuels change because it douses the fire of resistance. Gasoline puts change out because it fuels the fire of resistance. Anytime your staff listens to a complaint and says, “I understand how you would feel that way” without redirecting the person, it pours gasoline on the situation and validates the complaint.
4. Think Ahead
Most people are fine with change as long as it doesn’t affect them. One thing you can do to get on the solution side of positively leading through change is simply think those thoughts ahead of time. What are people going to embrace or reject about the change you’re trying to implement based on how they feel it’s going to affect them? Intentionally address those pressure points.
5. It isn’t Easy
You know all those church conferences, books and blogs you read that are full of stories about how some pastor just turned things around at their church, saying, “Jesus just paved the way.” Yeah… it’s never really that easy. Change is hard, it takes time, and requires grit and courage. It is not for the faint of heart. Anyone who tells you something different hasn’t actually had to lead through change before.
6. The Ripple Effect
Change has a ripple effect that often goes unseen until much later. It’s almost like painting one wall of a house you move into. It leads to another wall and another. And then, of course, you need to change the flooring, the faucets, the cabinets, etc. Then it’s time to start on the outside of the house… it never ends. So here’s the bottom line: change has a ripple effect.
7. The Minority Tend to Have a Majority Voice
In a season of change, a small group of people can have a loud voice and make it seem like everyone is against you. The silent majority is typically with you and those who are positive about it rarely say they’re positive about it. It’s the negative few that always bark the loudest.
8. Lead Differently with Different People
Remember that communication is key in a season of change? Well it’s also key to remember that you don’t communicate to and lead every group of people the same way. Anyone who has more than 1 kid knows you don’t parent every kid identically. In the same way, don’t try to lead every group the same way.
9. Small Change Can Reveal Big Issues
One small, seemingly-harmless change can tell you something about your church. I can’t tell you how many times I’ve seen church leaders try to change something that seemed small and innocent to them, only to realize they were stepping on a landmine. Make sure you truly understand not just what you’re changing things to become or how you’re going to change them, but what it is your actually changing and why.
10. Training vs Challenging
Sometimes people don’t have the right information and they don’t understand why they should get on board with the change. Other times people don’t want to jump on board with the change because they have their own agenda. Either way, it can appear that people are digging their heels in and fighting you on the change you’re trying to make. As the leader, you need to find out if they’re fighting due to ignorance or obstinance. You train ignorance and you challenge obstinance.