March 25, 2024

Building An Effective Central Services Team in a Multisite Church Model

building an effective central services team in a multisite church model

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If you’re leading in a multisite church or if you’re thinking about becoming a multisite church, at some point, you’re going to have to make some big decisions about the role of your Central Service Team.

Somewhere along the way you’re going to be faced with building a Central Service Team, Ministry Development Team or All Campus Staff Team (different churches attach different labels to it). Whatever you call it, it’s essentially a centralized team of people tasked with supporting decentralized campuses that are geographically separated.

Think of it as a matrix leadership model. The Central Service Team influences each campus, while the Campus Pastors are responsible for the ministry on each of their respective campuses.

Through learning from other great friends in the multisite world, and facing this challenge personally in the context I lead in…

Here are the four foundational ways the Central Services Teams influences your campus:

1. Content.

This team ensures that content is the same across campuses. This includes teaching on the stage during the weekend services, as well as content for Children’s Ministry, Student Ministry, Small Groups and so on.

One of the powerful benefits of a multisite model is that great teaching can be delivered to each campus no matter their size or location. Instead of taking time to “recreate the wheel,” specific campus staff can focus their attention on leading volunteers, developing the ministries, and shepherding the congregation.

2. Consistency.

The Central Service Team is also tasked with working to make sure that ministry best practices are consistent on each campus.

One of the other great strengths of a multisite model is the opportunity it brings to replicate learnings from innovation. As you launch new campuses in new communities, you’re going to face unforeseen obstacles. Those obstacles will force you to innovate, and every campus will have the opportunity to benefit from it.

Consistent ministry practice will allow you to ramp up efficiency, drive down cost, and allow newer campuses to learn from the mistakes of others who have gone before them.

Going Multisite: How to Launch Your First Campus & Avoid Common Pitfalls

It’s true that going multisite too fast, too soon, or with the wrong strategy can easily get you multi-stuck. At this free webinar, Tony Morgan and Amy Anderson will help you get clarity on the how, when, and who of going multisite for the first time.

3. Communication.

As you have more and more campuses, communication will become more and more difficult. That’s where your Central Service Team comes into play: They have the opportunity to develop the processes to keep everyone on the same page.

Whether it’s the business department, the weekend worship team, kids ministry, small group, or missions—this team uses cascading communication strategies to help everyone stay on the same page and moving in the same direction.

4. Consultant & Coach.

There are a couple of characteristics you’re looking for in a Central Services Team Member, but one of the most valuable to me is the ability to take on the posture of both a coach or a consultant—and to know when to do which.

A consultant offers expert outside input and allows the individual to choose to implement or not. The consultant is not responsible for the implementation. Great coaches can see things the player can’t see while they’re on the field and they help the player break down game film and get better. It’s more hands-on than consulting.

Either way, great consultants get invited back and recommended to others while players keep coming back to great coaches for input on their game. That’s what I’m looking for: People whose input and presence are welcomed by campus staff.

To learn more, read our Ultimate Guide for Multisite Church Strategy.

Paul Alexander

Paul is a Ministry Consultant with The Unstuck Group. Paul has more than 20 years experience serving in the local church, the last 15 of which have been on the Sr. Leadership Teams of some of the nation’s leading mega-churches. Currently, Paul is serving as the Executive Pastor at Sun Valley Community Church, a large multi-site church located in the Phoenix area.

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