August 1, 2022

What Volunteers Want From Your Church

what volunteers want from your church

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I’ve never met a church leader who said they have enough volunteers. In fact, the opposite is typically true. Having too few church volunteers is one of the most frequent complaints that I hear from church leaders.

Most of the time, it’s not due to a lack of effort or trying. It’s usually due to taking the wrong approach with volunteerism in the church.

That being said, here are 5 things that the people who volunteer at your church want from you. They may or may not say it—but they want it. And if they don’t get it, it will probably keep them from volunteering at your church…

1. Easy Process

Joining a volunteer team should be easy. But unfortunately, at most churches, you have to jump through a bunch of hoops to be allowed to serve.

Have you said yes to following Jesus? Have you been baptized? Are you a member of the church? Have you filled out a volunteer application? Been through a volunteer interview? Have you been through training first?

Sounds exhausting… and not very easy. While you probably need to know Jesus to lead, you don’t need to know Jesus to serve. Develop an easy process for people at your church to serve and I bet you’ll end up enlisting more volunteers and developing more leaders.

2. Clear Communication

This one doesn’t have to be difficult, but you wouldn’t know that by the way many churches handle it. Following up with people in a timely manner isn’t a strategy; it’s simply polite and the right way to treat people.

Be clear about what the volunteers need to know, where they need to go, what time they need to be there, who will meet them, what to expect their first time, etc. Afterwards, thank them and ask them about their experience.

3. Meaningful Ministry

Joining a volunteer team gives people the opportunity to do something meaningful with their lives. Most people do not volunteer because they dream of managing administrative details, but rather because they want to make a difference in people’s lives.

Do the administration for them so they have a great experience ministering to people.

4. Be a Part of the Team

Everyone wants to be a part of a team where they feel valued. And volunteering is quickly becoming one of the first steps that people take at a church.

It’s much less intimidating to join a volunteer team than it is to show up to a stranger’s house and talk about your feelings and the Bible. Because of this, volunteer teams are a great way to help new people get connected and build meaningful relationships.

5. Resources and Training

No one likes to be put in a position where they feel like they don’t know what they’re doing. One of the easiest ways you can build trust with volunteers is to give them basic training and resources to help them be excellent in their serving role.

"How to Engage More Volunteers & Leaders This Fall"


As we approach Fall 2022, how can we attract and engage more volunteers and leaders to our ministry teams? And once we’ve engaged them, how do we approach onboarding and caring for our volunteer teams?

We invite you and your staff team to join The Unstuck Group for this free one-hour training event.

Tony Morgan

Tony is the Founder and Lead Strategist of The Unstuck Group. Started in 2009, The Unstuck Group has served 500 churches throughout the United States and several countries around the world. Previously, Tony served on the senior leadership teams of three rapidly growing churches including NewSpring Church in South Carolina. He has five published books including, The Unstuck Church, and, with Amy Anderson, he hosts The Unstuck Church Podcast which has thousands of listeners each month.

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